Shipping Policy

Shipping Policy

Free Shipping

At Pluma Paws, we proudly offer FREE Standard Shipping on all orders within the United States.

We proudly offer FREE Standard Shipping on every order within the United States.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive an order confirmation email followed by a shipping confirmation with tracking information.

During peak seasons or promotional events, processing times may be slightly longer.

Shipping Locations

We currently ship to addresses within the United States.

At this time, international shipping is not available.

Estimated Delivery Time

FREE Standard Shipping

7–12 Business Days

Please note that delivery times are estimates and may vary depending on:

  • Carrier delays
  • Weather conditions
  • Holiday seasons
  • High order volume

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take 24–48 hours to update after shipment.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Pluma Paws is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

If you notice an error, please contact us as soon as possible.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe:

  • Check your tracking information.
  • Contact the shipping carrier.
  • If additional assistance is needed, contact our support team.

We will gladly help investigate the shipment.

Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include your order number.
  • Attach clear photos of both the product and the packaging.

We will review your claim and provide an appropriate resolution.

Split Shipments

Some orders may be shipped in multiple packages depending on warehouse availability.

If this happens, you will receive separate tracking information for each shipment.

Need Help?

If you have any questions about shipping, please visit our Contact Us page or email our customer support team.

We typically respond within 24–48 business hours.

Our Commitment

At Pluma Paws, we believe shopping should be simple, transparent, and worry-free.

We are committed to delivering premium products with reliable service and keeping you informed every step of the way.